Privacy Policy

The Farm Kitchen Limited is a company incorporated in England.

This statement sets out how we use any personal information that we may obtain about you. By registering as a user of any services provided by The Farm Kitchen on this website and by using the Hot School Meals web site you agree to this use.


The Farm Kitchen Limited is committed to protecting your right to privacy as an individual.


When you open an account or add account details, we need to know your personal details so that we can confirm and process your order on behalf of the school. We limit the information we store to the minimum that we need to process your order which is simply your name and your child's name(s) classes and school. If you wish you can store your address on our system to make card payment more convenient for you and an e-mail address if you tell us what it is (your school does not disclose your address or e-mail address to us).


The information is used to process the order and complete the payment. If you have chosen to receive our newsletters and meal update, we will use your email address to do so. If you do not want us to send you such mail please tick the box on the Accounts Setting page. We will never pass on any information to any external marketing agencies


Our secure servers encode information you input before it is sent to us. We follow our strict GDPR Policy that we regularly review and update. This covers who on our team has access to your information and of course strictly controls general access to our secure business systems.


We may have to disclose your information to a third party payment provider in order to process your delivery, however it will not be disclosed to any organisation outside of The Farm Kitchen Limited for any purpose other than for the execution of your order.


A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to make our web site more user friendly. If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to browse around the site but the functions that allow you to add items to your trolley will not be available. Alternatively you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser programme your computer uses. If your computer uses Microsoft Internet Explorer or Netscape Navigator, you will need to follow these instructions after clicking onto this link ( is not responsible for the content of external websites. This link will open a new window.) Go to the heading "Manage Cookies". Click onto the option you prefer, either stopping cookies being installed, or notifying you of them. From the list provided, click onto the programme which your computer uses. If this is not shown on the list, click on the "help" heading on the bar at the top of this page, search for information on "cookies" - an explanation of how to delete cookies will appear, then follow these instructions. Please remember, cookies do not contain personal information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers. Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally. We only keep cookies for the duration of your visit to our website.


We are required by law to keep proper business accounting records. Once you close your account or your children leave the school we delete your e-mail and any address details, we only retain the bare minimum that is required for accounting records.


By using our website, you consent to us using the personal information you provide to The Farm Kitchen Limited and affiliates as set out in this Privacy Policy. If we decide to change our Privacy Promise, we will post those changes on this page so that you are always aware of the way we collect, use and disclose information


If you have any questions about this privacy statement, you can contact us at